Jerilyn Birkett

Conducted outbound and inbound calls to support patients with medication adherence, refill reminders, and therapy follow-ups.

Reviewed patient profiles and refill histories to identify adherence gaps and potential barriers to taking medications as prescribed.

Educated patients on medication purpose, dosing schedules, side effects, and proper storage while reinforcing pharmacist guidance.

Coordinated refills, transfers, and delivery scheduling to ensure patients received medications on time.

Documented patient interactions and adherence outcomes accurately in pharmacy and CRM systems.

Collaborated with pharmacists and healthcare providers to resolve medication access issues and escalate clinical concerns.

Assisted with prior authorizations, insurance troubleshooting, and copay assistance programs.

Maintained strict HIPAA compliance and protected patient confidentiality in a remote environment.

Met daily call and quality metrics while delivering empathetic, patient-centered service.

Processed prescription orders accurately by entering patient information, insurance details, and medication data into pharmacy systems.

Assisted pharmacists in preparing and dispensing medications while following safety and regulatory guidelines.

Provided friendly customer service by answering questions, handling drop-offs and pick-ups, and resolving basic insurance or billing issues.

Managed insurance claims, prior authorizations, and rejected claims to help patients access medications quickly.

Handled Omnysis Medicare prescription audit tasks, ensuring documentation accuracy and compliance with Medicare requirements.

Maintained medication inventory by stocking shelves, rotating stock, and monitoring expiration dates.

Handled cash, credit, and insurance transactions while maintaining confidentiality and HIPAA compliance.

Communicated with healthcare providers to clarify prescriptions and resolve discrepancies.

Supported workflow in a fast-paced retail pharmacy by multitasking, prioritizing tasks, and meeting daily volume goals.

Maintained a clean, organized pharmacy workspace following safety and sanitation standards.

Responded to emergency calls in high-pressure environments, delivering Basic Life Support (BLS) including patient assessment, vital signs monitoring, CPR, AED use, oxygen therapy, bleeding control, and spinal immobilization.

Built trust with patients and families through calm, compassionate communication and ensured smooth handoffs to emergency department staff.

Managed scenes and performed rapid triage while collaborating with paramedics, firefighters, law enforcement, and hospital teams.

Completed accurate patient care reports in compliance with EMS regulations and HIPAA standards.

Maintained ambulance readiness through daily inspections, equipment checks, and supply restocking.

Supported community public safety through volunteer and professional ambulance service over 10 years.

Participated in ongoing training, certifications, and skills drills to stay current with evolving protocols.

Identified and resolved equipment or supply issues in fast-paced, unpredictable environments.

Provided friendly, high-volume customer service in fast-paced bakery-cafe and convenience store environments, handling orders, payments, and guest inquiries with accuracy and professionalism.

Prepared fresh baked goods and food items daily while following recipes, quality standards, and food safety regulations.

Balanced front-of-house service with back-of-house prep to keep products stocked and reduce wait times during busy shifts.

Operated POS systems to process high transaction volumes and promote add-ons or specials to support sales.

Resolved customer concerns, returns, and pricing issues quickly while maintaining a positive experience.

Maintained clean, organized workspaces through restocking, inventory rotation, and sanitation procedures.

Collaborated with team members to meet daily goals, ensure smooth operations, and create a welcoming environment.

Built strong relationships with regular customers through attentive service and personalized recommendations.